Sales Terms
Unless otherwise agreed upon in writing, buyer is responsible for the cost of
shipping. Many of our products are made on an individual order basis. We will
make every effort to ship your order in a timely way. However, because we have
no control over the shipping companies once the product leaves us, there is no
guaranty made by Epoxy Systems, Inc. as to the delivery date.
Unless authorized in writing by Epoxy Systems, Inc., there are no returns on
items purchased on this order, once the order has been "processed". For the sake
of this agreement "processed" is defined as once the order is prepared to be
shipped, or if the order has to be made, once production of the product is
started, whichever is first. In the event of authorized returns a restocking
charge will be charged in the amount of 30% of the value of the material
returned or $150 whichever is greater.
All Returns are for merchandise (store) credit only, no cash or credit
card credits. In the event of a
return, buyer is responsible for the cost of shipping and handling in both
directions.
All damaged shipments must either be refused or signed for with details of the
damage documented (upon delivery) for us to place a damage claim with the
shipper. No replacement of damaged
material will be used unless this has the shipment is signed for as damaged or
refused from the trucking company by the customer when the product is delivered.
All products proven to be defective in manufacture will be replaced at no
charge. Since the use of these products is beyond the control of Epoxy Systems,
Inc. ("Epoxy.com") we cannot assume any risk or liability for results obtained,
nor can we accept damages in excess of the purchase price of these products.
Epoxy.com's warranty applies to
products (when properly stored) for the period of time as follows (unless
otherwise noted on a specific product's Technical Data Sheet): Epoxies, one (1)
year; Polyesters, Methyl Methacrylates and Polyurethanes Three (3) months; Power
Tools and Equipment 30 days; Vinyl Esters and all other resins (not specifically
mentioned above) 60 days. Epoxy.com warrants that its products will be free of
manufacturing defects when handled, stored, mixed and applied in accordance with
recommendations of Epoxy.com. If any product fails to meet this warranty, the
liability of Epoxy.com will be limited to replacement of any non-conforming
material if proof of such non-conformity is given to Epoxy.com within the
warranty period for the material (as indicated above), or within 1 year of the
delivery of materials (whichever is sooner). Epoxy.com may in its discretion
refund the price received by Epoxy.com in lieu of replacing the material. No
customer, distributor, or representative of Epoxy.com is authorized to change or
modify the published specifications of this warranty in any way. No one is
authorized to make oral warranties on behalf of Epoxy.com. In order to obtain
replacement or refund the customer must provide written notice containing full
details of the non-conformity. Epoxy.com reserves the right to inspect the
non-conforming material prior to replacement. EXCEPT FOR THE EXPRESSED WARRANTY
STATED ABOVE, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
PURPOSE. Epoxy.com's OBLIGATION SHALL NOT EXTEND BEYOND THE OBLIGATIONS
EXPRESSLY UNDERTAKEN ABOVE AND Epoxy.com SHALL HAVE NO (AND THE PURCHACER SHALL INDEMNIFY AND HOLD EPOXY SYSTEMS, INC. HARMLESS FOR) LIABILITY OR
RESPONSIBILITY TO THE PURCHASER OR ANY THIRD PARTY FOR ANY LOSS, COST, EXPENSE,
DAMAGE OR LIABILITY, WHETHER DIRECT OR INDIRECT, OR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
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Proper mixing and installation is critical to the optimal success of all products.
See
Installation Tips,
Techdata, &
MSDS for more details on our products.
Be sure to contact us with any questions and/or concerns that you have.
For more information please contact:
Epoxy.com
A Division of Epoxy Systems, Inc
A Vermont Corporation
USA
We have products that have passed the test of time as well as the best new Systems available today.
Since 1980 - 40 years of the highest quality products
Hours: 9AM-4PM Eastern Time (6AM-1PM Pacific Time)
Closed for lunch from 12Noon to 1PM
321-206-1833 Customer Service - Ordering and Order Status
Katey Lambert-Fontaine, VP - Chief Operations Officer
sales@epoxy.com
Technical Support
352-533-2167 Norm Lambert, President - Technical Support Director
info@epoxy.com
352-489-1666 Accounting and Administration
Debby Lambert, CEO, and CFO
Copyright © 1994-2023 (providing
online information about the right product for the right job for nearly 30 years) EPOXY.COM a
division of Epoxy Systems, Inc. -
Florida and Vermont. All rights reserved.
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We accept MasterCard, Visa, American Express, Discover, or Wire Transfers.
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